Last Updated: June 26, 2025
We at Charisma (“we”, “the website”) are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.
When you book a ticket, tour, or rent a vehicle from our site, we may collect:
Full name
Email address
Phone number
Nationality
Accommodation address (for invoicing, if applicable)
Payment details (processed via VTC Pay)
Passport or ID details (for vehicle rental purposes)
We use your information to:
Confirm bookings for tickets, tours, or rental services
Contact you about your trip, updates, or cancellations
Provide customer support
Fulfill legal or traffic safety regulations if required
Improve website experience and services
Send promotions or surveys if you agree
Payment is securely processed through VTC Pay, compliant with international PCI-DSS standards
We do not store your credit card or banking information
Customer data is securely stored on protected servers with access control
We do not share your personal information with third parties unless:
Required by law or government authority
Shared with service partners (bus companies, tour guides, vehicle rental providers) strictly for service fulfillment
Shared with VTC Pay for secure transaction processing
You have the right to:
Request access, correction, or deletion of your personal data
Opt out of marketing emails at any time
Report concerns about data misuse or breaches
We use cookies to:
Remember language and region preferences
Track user behavior for analytics and UX improvements
You may disable cookies via your browser, but some features may be limited.
For any questions about this policy:
Email: charismatravelvietnam@gmail.com
Phone/Zalo/WhatsApp: +84 964 366 559
Address: Lam Dong Hamlet, Phuong Thien Commune, Ha Giang City, Ha Giang Province, Vietnam
Charisma specializes in high-quality bus tickets, travel tours, car rental, and motorbike rental services for international travelers visiting Ha Giang, Vietnam.